24/7 Call Handling And Email Management Starting From 79p Per Hour
Cutting costs has become a crucial strategy for UK businesses as we confront rising expenses, competitive pressures, and economic uncertainty. However, cutting costs doesn't have to compromise the quality of customer service.
Bureau customer service support allows companies to share customer service agents, providing excellent service for a fraction of the price of in‑house teams or dedicated outsourced agents. Unlike dedicated teams exclusively focused on a single client, bureau services leverage a pooled infrastructure and agents to serve multiple clients simultaneously.
Customer service greatly impacts businesses by enhancing customer satisfaction, increasing sales and improving a brand’s reputation. This is why companies need to utilise cost‑effective approaches to providing customer service excellence.
Lemon’s bureau approach provides cost‑effective call answering and email management solutions for businesses while allowing for scalability. It enables businesses to adjust resources to accommodate fluctuating demand or seasonal peaks easily, whilst allowing their in‑house teams to focus on their core tasks.
With Lemon Contact Centre’s bureau, or shared agent service, facilities management businesses can benefit from 24/7 call and email customer service support for as little as 79p per hour! Operating on a price‑per‑minute model, this shared service means that businesses only pay for the minutes they use.
Operating a full 24/7/365 service from its headquarters in the North East, Lemon Contact Centre has over 20 years of experience providing daytime and out‑of‑hours facilities management helpdesk support. Utilising and integrating with client portals and CAFM software, Lemon acts as a true extension of their client’s businesses.
Speak with Lemon to discuss how their bureau service can support your business at a time when customer service is more important than ever.
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