Improve Staff Retention Through A BPO Partnership
In the dynamic landscape of facilities management, a good work‑life balance can sometimes be a challenge, especially during seasonal peaks. Which is why forward‑thinking companies nationwide are turning to experienced Business Process Outsourcing (BPO) contact centres like Lemon for round‑the‑clock customer service support.
Operating a full 24/7 service from their headquarters in the North East, Lemon Contact Centre offers over two decades of expertise in providing daytime and out‑of‑hours support to the FM sector. In doing so, Lemon’s highly trained and dedicated operatives become a true extension of your business.
Lemon’s seamless integration into your existing CAFM system and client portals ensures an effective partnership, exceeding all expectations whilst prioritising the security of your data, backed up by Lemon’s ISO9001 and ISO27001 certifications. With Lemon, you’ll receive timely and accurate reporting that delivers real insights into their service delivery, and be assured that any emergencies follow a robust escalation process, ensuring prompt dispatch of the right engineer, to the right location, at the right time.
Outsourcing customer service and support functions allows facilities maintenance companies to offload substantial administrative tasks and customer enquiries, giving in‑house staff more time to focus on higher value tasks that drive business growth.
By leveraging Lemon’s 24/7, year‑round availability, facilities companies can also enhance their employees' work‑life balance. Instead of having on‑call teams field customer calls directly, Lemon’s operators effectively filter and triage the calls before contacting the necessary operative. This approach reduces unnecessary after‑hours work, alleviates pressure on on‑call staff, and lowers stress across the business.
And the results are clear: improved employee well‑being leads to increased productivity and, critically, better staff retention.
With Lemon as your dedicated outsourcing partner, you can ensure your customers receive exceptional support while your team enjoys greater job satisfaction, working alongside a Lemon team deeply committed to delivering outstanding service to you and your valued customers.
Lemon Contact Centre
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