Resolving The EV Charge Point Helpline Headache
The November deadline for Charge Point Operators (CPOs), responsible for setting up and managing public Electric Vehicle (EV) charging infrastructure, to comply with legislation regarding the provision of a 24/7 manned charge point helpline and reporting mechanisms is fast approaching.
If you’re unsure how your business is going to meet the Public Charge Point Regulations 2023 before the deadline, contact centres such as Lemon Contact Centre can help.
Leveraging two decades of contact centre expertise, Lemon’s services provide the 24/7/365 availability of a staffed telephone helpline, ensuring EV users can receive assistance at anytime, whether they are dealing with issues related to charging stations or have general enquiries and, can often identify and resolve technical issues without the need for on‑site visits, saving you the cost of expensive technician call‑outs.
Contact centres also support CPOs by providing the required reporting to satisfy Public ChargePoint Regulations and, in a highly data‑driven industry, Lemon stands out by providing timely and accurate statistics. Transparency is also delivered through live performance dashboards, allowing stakeholders to see the contact centres performance in real‑time. This data‑driven approach enables CPOs to not only satisfy regulations but to make informed decisions that enhance operational efficiency and customer satisfaction.
Lemon’s commitment to 24/7/365 service, seamless communication, and insightful reporting isn’t just a promise – it’s a benchmark for other to follow.
Lemon Contact Centre
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