The Vending & Automated Retail Association
The Vending & Automated Retail Association (AVA) is the trade body and voice for the automated 24‑hour food and beverage industry in the UK. The AVA supports its members with government lobbying, best practice guidance and collaboration opportunities, while championing industry‑wide quality, innovation and consumer satisfaction.
It consists of 160 members which manage the 460,000 vending machines across the UK today. The role of the AVA is to promote, protect and enhance the vending industry, as well as offer a standard of service for its members to follow.
David Llewellyn is Chief Executive of the AVA and has held the position since April 2018 however, has been in most aspects of the vending industry since 1994.
Why partner with an AVA member?
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When you see the AVA logo you know you’re in safe hands. |
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It is the mark of quality assurance for all our members’ customers and operates as a badge of guaranteed service excellence. |
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At the AVA, we provide guidance, training and conduct regular audits to ensure that our members maintain a high level of service. |
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Our 160 members manage over 460,000 vending & automated retail stands across the country. The role of the AVA is to: By providing a standard of service for members to follow, you know your Operator delivers excellence in all areas of its work. |
AVA members are trusted businesses.
They all align with the following statements:
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Quality guaranteed! AVA members agree to uphold their services to a high level of client satisfaction in line with the AVA Customer Charter. AVA members demonstrate quality through:
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Protection When AVA members join, they agree to uphold their Client Services against The AVA Customer Charter and match the AVA Code of Conduct, each of which are regularly reviewed and audited. |
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Environmental assurance The AVA and its members are at the forefront of environmental and recycling legislation, regularly participating in thought leadership on current legislation, how to navigate it, and leading the call for change. |
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Adaptable to your needs Our members are more than your standard Operators. They are adaptable to the services you need. Whether it’s micromarkets, fresh or hot food provision, vegan options with non‑dairy milk in the coffee machine or no nuts allowed, AVA members can support your needs. |
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24/7 support Both AVA members and their clients benefit from the support services provided by the AVA to ensure problems or queries are resolved quickly and easily. |
Members are bound by the agreements that make up the AVA’s Code of Conduct and Customer Charter they are consistently encouraging others in the industry to act accordingly. The AVA’s guarantee of quality service offers assurance that members will meet consistent, high levels of quality. AVA members need to achieve the AVA Quality System Accreditation to be in membership, demonstrating this guarantee.
| To find out more about the AVA, its members, and how we can support your business, please get in touch by visiting the‑AVA.com, contact us at info@the‑ava.com or +44 (0) 3300 883 267. |
