Is Data-Driven Cleaning The Future Of Facilities Management?
The global cleaning service market is expected to reach $74 billion in revenue by 2022, growing 6.2% on average each year(1). Despite this, facility managers and service providers face significant challenges. Pressures to elevate hygiene protocols and provide proof of service value are higher than ever; in a recent global survey, 80% of respondents said they ‘expect public washrooms to provide a safe hygiene environment to a greater extent than before COVID-19(2).
Labour costs alone make up an estimated 70-75% of the total cost for the average facility cleaning business(3), and ever-increasing demands mean these service providers are expected to perform additional work with the same, if not fewer, resources. So naturally, optimising has never been more critical.
Facility cleaning has traditionally been an analogue business. The lack of objective data has made it difficult to make smart changes and demonstrate achieved value. For example, not knowing the status of washrooms and dispensers often leads to too much or not enough cleaning, which poorly reflects a facility cleaning business’s reputation and bottom line.
The Domestic Cleaning Alliance estimates that the average cleaning company loses up to 55% of its total customer base every year, and past ways of working are no longer enough to meet demands. Therefore, the cleaning industry needs to adopt new strategies that don’t rely on putting greater demands on their workforce. It’s time to work smarter, not harder.
The Internet of Things (IoT) is already disrupting the way businesses operate in many industries, and the cleaning and facility services sector is no exception. Data-driven cleaning solutions, like Tork Vision Cleaning by Tork®, enable facility managers and their service providers to apply new technology to overcome challenges, stay competitive, and increase performance.
With sensors throughout facilities collecting data about visitor numbers, cleaning needs, and refill levels in real-time, service providers are empowered to improve their operations by ensuring a high cleaning quality, delivering on increased hygiene demands, and improving operational efficiency. This proactive approach has achieved up to 30% higher customer satisfaction(4) and saved up to 20% on cleaning hours(5) – a mutual win for clients and service providers.
Building on Tork’s decades of experience in data-driven cleaning, Tork Vision Cleaning uses people counters to monitor traffic flow and connected dispensers to track supply levels. This gives cleaners and managers access to real-time data regarding immediate cleaning needs. The system has been proven to ensure that dispensers are stocked 99% of the time(6), reducing dispenser checks by 91% and saving hundreds of staff hours per year(7).
In a survey of Tork Vision Cleaning customers, 100% said data-driven cleaning helps them improve hygiene on their site, 82% said they improved efficiency, and 76% said they improved proof of service and reporting by using the system(8). Depending on the needs and requirements of their plant, customers can choose between three data-driven cleaning offers that best suit their specific cleaning operations (Facility Flow, Refill on Demand, or Customised Cleaning). Find your ideal solution at www.tork.co.uk/vision-cleaning.
1 Allied Market Research (2017), Cleaning Services Market: Global Opportunity Analysis and Industry Forecasts, 2014-2022.
2 Survey conducted by United Minds in cooperation with CINT in March 2021. The survey covered seven markets: UK, USA, China, Germany, France, Spain and Sweden. In total, 7063 answered the survey.
3 Jan Stegmann (2017), Koll pa laget! Ansvar for lokalvard.
4 Measurement of visitor satisfaction in two Tork Vision Cleaning washrooms and two traditionally maintained and equipped washrooms at ISSA/InterClean exhibition, May 2016.
5 Based on the documented results achieved by three Tork Vision Cleaning customers, measured before and after the implementation of Tork Vision Cleaning.
6 Measured across nearly 13,000 connected dispensers between June-December 2019, based on time per month that a dispenser is in an empty status against total time per month.
7 Based on customer feedback for dispenser checks over 6 months before vs after installing Tork Vision Cleaning (between June-December 2019). Measured across 16 sites connected to Tork Vision Cleaning, with each dispenser check taking approx. 20 seconds.
8 Based on survey results conducted in March 2021 of 34 current Tork Vision Cleaning customers in Europe and North America.
NOTE: Tork Vision Cleaning was formerly known as Tork EasyCube®.
