BPCA Training Offers Informed Overview Of Pest Issues
A pest awareness training course for non-technical staff has been created by national trade body the British Pest Control Association (BPCA).
The e-learning course is designed to give people who manage pest control contracts – such as Facilities Managers – an informed overview of the risks posed by pests and some of the solutions available.
It aims to support contract management objectives and help businesses ensure a seamless service, should a pest control issue arise.
Karen Dawes is Training Development Manager at BPCA. She said: “Managing pest control contracts – or dealing with an urgent pest issue – can be challenging if you don’t have a background in the sector.
“This course aims to give people in non-technical roles an insight into common pests, signs of activity and how to manage customer expectations.”
BPCA’s Pest Awareness for Non-Technical Employees online course covers:
- Definition of Pest Awareness
- The difference between vertebrates and invertebrates
- The common signs of pest activity
- The seven principles of pest control
- Different methods of pest control and monitoring
- Common pests
- How to manage customer expectations
- Triaging customer service calls
Karen added: “This course gives a basic knowledge of pest control that supports clear communication with customers, even though you won’t be carrying out treatments yourself.
“It’s also useful to have a better level of understanding when discussing contract terms and requirements with your pest professional.”
For more information about the course, visit: Pest Awareness for Non-Technical Employees (bpca.org.uk)
BPCA members are trained, experienced professionals with access to a range of specialist products not available to the public.
They are trained, qualified and regularly assessed to the British Standard in Pest Management BS EN 16636.
To find a professional pest controller visit www.bpca.org.uk/find